FAQ
Three J Pajamas FAQ
How much does delivery cost?
- Standard Shipping: $10 or FREE with purchase $150 or above
- 3 Day Select Shipping: $20
- 2nd Day Shipping: $25
- Next Business Day Shipping: $40
When will my order be dispatched?
Orders usually ship within 24 hours of receipt. Your order will ship UPS ground, unless otherwise specified, and will be received within 2-10 business days, depending on where you live. Example of 3 Day Select Shipping: Orders placed by 11am will be shipped out the same business day unless otherwise noted. Example, if you place an order at Monday 10am Standard Eastern Time you will receive your order by Thursday.
Can I track my parcel?
Yes! You will be forwarded a UPS tracking number when your order ships for easy tracking on UPS.com.
How will you ship my order?
All parcels are dispatched via UPS who deliver Monday to Friday 9.00am to 6 pm and will not require a signature upon delivery unless you make a special request for this service. Hours will vary for holidays. * Please note we do not ship to PO Box addresses.
Do you ship to other countries?
We currently are only shipping within the United States.
How can I cancel my order?
Orders can be cancelled by emailing info@threejnyc.com. Please note that orders cannot be cancelled once goods have been dispatched, therefore goods must be returned using our returns policy.
How long do I get to return my Item?
All items are currently final sale so we are not accepting returns.
How do I exchange my item?
Exchanges will be accepted for a restocking fee of $10 + the cost of re-shipping the replacement size back to you. Customer will be responsible for covering shipping back to our warehouse. All exchanges must be pre-approved through email (info@threejnyc.com) and products must be received in our warehouse by January 30th.
How should I send my exchange to ?
We suggests you return your product via UPS or USPS and use a recorded delivery service to:
Three J NYC-TEMP Warehouse
3868 Miriam Drive
Doylestown, PA 18902
Three J Is not responsible for return delivery costs unless the item is found to be faulty. Three J is also not responsible if items are lost in transit; we suggest you keep your receipt.
Once a product has been returned Three J will examine the item and if deemed faulty a refund will be provided. You must send us a copy of the receipt for delivery so we may reimburse you.
Sizing Chart:
